How long will each treatment last?
The length of each treatment generally is one half hour.  Depending upon the type of treatment needed, the time in the clinic may be longer or shorter.

How many visits will I need?
The number of treatments recommended depends on your individual needs, your rate of recovery, financial issues, insurance coverage and your personal goals. This is determined collaboratively with your physiotherapist.

Why is physiotherapy a good choice?
Physiotherapists are movement experts.  Using knowledge of anatomy, exercise physiology, pain mechanisms, ergonomics, and Kinesiology they are uniquely qualified to evaluate and diagnose problems with the muscles, bones, joints, and nerves.  Not only that, but physiotherapists are trained to empower patients to take greater responsibility for their own conditions.

What do physios do?
You have probably heard of the profession of physiotherapy.  Maybe you have had a conversation with a friend about how physiotherapy helped get rid of his or her back pain, or you might know someone who needed physiotherapy after an injury.  You might even have been treated by a physiotherapist yourself.  But have you ever wondered about physiotherapists - who they are and what they do?  Many people are familiar with physiotherapists' work helping patients with orthopedic problems, such as low back pain or knee surgeries, to reduce pain and regain function. -------Read More--------

Who pays for treatment?
The most common approach is using third party insurance through a work benefit plan. Patients who have been involved in motor vehicle accidents or sustained a work related injury may be covered by Motor Vehicle Insurance and the WSIB respectively. You may need to pay up front for your treatments and then submit your receipts for reimbursement. Or when applicable, if third party billing/assignment of benefits is allowed; we may be able to bill your private insurer.

Who will see me?
You will be assessed by a registered physiotherapist. After a treatment plan has been started, you may also be seen by a physiotherapy assistant (PTA).

What are physiotherapy specialists?
Although it is not possible for physiotherapists in Canada to specialize, it is common for physiotherapists to take continuing education courses to further develop their assessment and treatment skills. Here are some common areas in which physiotherapists can pursue postgraduate courses:
  • Orthopedic Physiotherapy: This refers to the area of physiotherapy that deals with post-surgical patients, arthritis, tendonitis, fracture rehabilitation, muscle sprains and strains, neck and back pain, hip and knee problems, shoulder, elbow, and wrist conditions. Most orthopedic physiotherapists have taken extra training in Manual Therapy. This involves a hands-on approach to treatment using special techniques including joint mobilization and joint manipulation. -------Read More--------

Is Physiotherapy Painful?
For many patients, one of the primary objectives is pain relief. This is frequently accomplished with hands-on techniques, modalities such as ultrasound, electrical stimulation, and/or heat or cold therapy. Movement often provides pain relief as well. Your physiotherapist will provide you with the appropriate exercises not only for pain relief but to recover range of motion, strength, and endurance.In some cases, physiotherapy techniques can be painful. For example, recovering knee range of motion after total knee replacement or shoulder range of motion after shoulder surgery may be painful. Your physiotherapist will utilize a variety of techniques to help maximize your treatment goals. It is important that you communicate the intensity, frequency, and duration of pain to your therapist. Without this information, it is difficult for the therapist to adjust your treatment plan.

Do I need a doctor’s referral?
A doctor’s referral is not required. Simply call the office to set up your own appointment. However you should check with your insurance company to see if they require you to get a referral from your family doctor for reimbursement.

How does billing and payment process work?
Payment is required on your last visit of the week. You will be provided with a receipt with all the information regarding your treatment and practitioner. If you have health insurance that covers your treatment you can send your receipt to your insurance company along with a claim form (provided to you by your insurance company). Your insurance provider may also require that you send a referral for treatment from your doctor.  If you do not have health insurance we recommend that you keep your receipts for your income tax purposes.  If you are being treated for injuries sustained in a car accident we do not require payment directly from you.  After your initial assessment we will submit a proposed treatment plan to your insurance company and upon approval of the plan we can bill your insurance company directly.

What else should I expect?
  • The therapist should be licensed in Ontario.
  • The first visit should include a thorough medical history and physical examination before any treatment is rendered.
  • The patient goals should be discussed in detail during the first visit.
  • Care should include a variety of techniques which might include hands-on techniques, soft tissue work, therapeutic exercises and in some cases heat, cold, electrical stimulation or ultrasound.
  • A clinic with a focus on providing hands-on treatment as opposed to a passive approach is preferred.
  • Is the therapist taking continuing education courses to further their knowledge and skills?
  • Do they have a service that can address your problem?
  • They should be conveniently located. Since sitting and driving often aggravate orthopedic problems, there should be a very good reason for you to drive a long distance for rehabilitation.
  • Can they provide satisfaction survey results?
  • Ask your family and friends who they would recommend.

Do you have a Privacy Policy?
Our Privacy Policy can be read here.